Compare car rent Isla Canela, Spain
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We offer the widest range of cheap rental cars in Isla Canela: 3 different car rental brokers negotiated the best deals for you with both local and international car rental companies in Isla Canela: cheap, all-inclusive and with the best rental conditions & service. If you take a little time to read the information we provide on this page, we help you to avoid pitfalls and guide you to the best car rental deal in Isla Canela, so you can book a car with confidence. Top 5 car rent pitfalls
This the most common problems in the car rental industry:
1 Excessive insurances 2 Fuel policy 3 Car type not available 4 Credit card (deposit) 5 Damaged car We offer much more information. The most important tip is to read the rental conditions for the cars you prefer. Most complaints of our customers are about rental conditions (from broker and rental company) they have agreed upon when they were making a reservation. How annoying it may be, it's really worth the effort to read the small print. 
RentalCars was our customers' most popular broker for Isla Canela during the last 12 months. We have pre-selected their search form below. Also check the other 2 brokers: click on their logos/tabs and the search form for the rental cars they have available in Isla Canela appears.
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All-inclusive rental cars in Isla Canela
Compare rental cars in Isla Canela (Spain) from 3 different car rental brokers. Cheap, all-inclusive & no hidden costs!
Our car rental brokers RentalCars, Car Del Mar and VIP Cars negotiate the best deals with all international and local car rental companies in Isla Canela. Every broker has his own search form to check available rental cars.
Renting a car via our brokers is cheap and without unpleasant surprises: unlimited mileage, local taxes, airport delivery and almost all insurances are included in the quoted price. Compare their rental conditions.
The only extra insurance you may want is a No Risk Warranty to cover excess plus damage to tires, windows, roof and undercarriage. All brokers (except VIP Cars) offer this insurance for a fair price: much cheaper than at the pick-up desk of the car rental company!
When you rent via Car Del Mar a No Risk Warranty is included in the quoted price.
Excess insurance is mandatory because your own risk may already be covered by your travel insurance (including some credit card travel insurances).
Rent a car in Isla Canela with confidence
Make a well-informed choice, avoid pitfalls and rent a car hassle-free.
Check this top 5 car rent pitfalls to avoid the most common problems:
1 Excessive insurances
2 Fuel policy
3 Car type not available
4 Credit card (deposit)
5 Damaged car
Also read our tips how to rent a car the smart way.
Compare the rental conditions of our brokers (insurances, cancellation costs etc). Other conditions (like fuel policy, extra drivers fee) depend on the rental company: there's a link to these conditions next to every price quote you get after you submitted a search form.
Customer experience car rent Spain
Check what our customers have to say about car rent in Spain.
There are 42 reviews from customers who rented a car in Spain. At the top right you see how 799 customers rate our brokers and 42 rate rental companies in Spain.
Last twelve months 2 customers rented a car in Isla Canela: 2 booked via Car Del Mar .
For your convenience we have pre-selected the search form of our customers' most popular car rental broker for Isla Canela: RentalCars. However, it's worth the effort to compare all brokers and use the search forms behind all 3 logos/tabs!
Rent a car the smart way
Two approaches to car renting: the lowest price or the best deal.
When you rent a car in Isla Canela, Spain the lowest price is important. But just as important are service and rental conditions. Below is an overview of the general rental conditions of our brokers. Some rental conditions depend on location (local legislation) and/or car rental company (fuell policy, deposit, one way surcharge etc.). So also check the rental conditions for a specific car in Isla Canela. All our brokers give detailed information about the exact rental conditions for every car in Isla Canela. After you selected a car, but before you complete a reservation. (back to search forms)
| All-Inclusive car rent Isla Canela - General Car Rental Conditions | |||
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| Show rental company before reservation is made: |  |
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| No Risk Warranty: | Depends on location and car type | |
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| Cancellation Costs: | Free up to 48 hours before pickup. Less than 48 hours: deposit amount or 3 day rental, whichever amount is greater. 2 days or less before start date: 75% of total car rental price. No Show: 100% of rental costs. |
Until 48 hours before the start of the rental period: no fee. Less than 48 hours before the start of the rental period or no show: the full rental charge. |
Until 24 hours before pick up no cancellation fee. Less than 24 hours before pick up: 20 GBP. No Show: no refund will be issued. |
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| Payment: | All major credit cards | American Express, Mastercard, Visa | All major credit cards, see rate details of the cars. |
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Mon - Fri 07:00 - 21:.00 CET Sat - Sun 10:00 - 19:00 CET |
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| Unique Selling Point: | No Credit Card Charge | Excess (own risk) refunded in the event of damage, accident or theft | Discounted rates and deals. |
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| Summary customer reviews car rent Spain | |||||||||||||
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DANIIL DMITRIEV from Moscow (Russia) rented a car (economy) in Barcelona from Firefly and used the service of broker CarTrawler. CarTrawler gets a 2 (Fair) and Firefly a 2 (Fair). DANIIL DMITRIEV wouldn't use the service from CarTrawler again and wouldn't rent a car from Firefly again.
Booking the car The website of CarTrawler did not give enough information or the information is not correct: 
There was a problem with this information: Terminal location place.. Comment: There needed a map of pick-up place. Especially, correct place of Shuttle Bus stop. The voucher and the confirmation mail received from CarTrawler after booking the car did not provide sufficient and correct information:
There was a problem with this information: Terminal location place, Shuttle Bus stop location.. Picking up the car How easy was it to find the rental office/service desk from Firefly: 
How clear were the directions on the voucher from CarTrawler:
Firefly offered extra insurances. The info the CarTrawler provided on the voucher about not needing extra insurances was clear: 
The staff at the pick-up office of Firefly was friendly and helpfull:
Dropping off the car The rental office from Firefly was not open when we arrived. The way Firefly solved this is rated:
There were issues concerning the fuel policy of Firefly. The way Firefly solved this is rated:
Comment: My fuel tank meter was broken, because, the car was full of gas, but the meter was on 'half'. The staff at the drop off office from Firefly was friendly and helpfull:
General judgement Value for money:
The service Firefly delivered:
We wouldn't rent a car from Firefly again. Comment: Thanks for the fuel meter. The service CarTrawler delivered:
We wouldn't use the service of CarTrawler again. |
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Sharan Eve from Cullompton (Great Britain) rented a car (standard) in Menorca from Autos Valls and used the service of broker CarTrawler. CarTrawler gets a 5 (Excellent) and Autos Valls a 5 (Excellent). Sharan Eve would use the service from CarTrawler again and would rent a car from Autos Valls again.
Booking the car The website of CarTrawler gives enough information and this information is correct: 
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Autos Valls:
How clear were the directions on the voucher from CarTrawler: 
The staff at the pick-up office of Autos Valls was friendly and helpfull:
Dropping off the car The staff at the drop off office from Autos Valls was friendly and helpfull:
General judgement Value for money:
The service Autos Valls delivered:
We would rent a car from Autos Valls again. The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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arthur thompson from Great Britain rented a car (mini) in Menorca from Autos Valls and used the service of broker CarTrawler. CarTrawler gets a 4 (Very Good) and Autos Valls a 5 (Excellent). arthur thompson would use the service from CarTrawler again and would rent a car from Autos Valls again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Autos Valls:
How clear were the directions on the voucher from CarTrawler:
The staff at the pick-up office of Autos Valls was friendly and helpfull:
Dropping off the car The staff at the drop off office from Autos Valls was friendly and helpfull:
General judgement Value for money:
The service Autos Valls delivered:
We would rent a car from Autos Valls again. The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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Pauli Ruutiainen from Finland rented a car (economy) in Torrevieja from Dickmanns and used the service of broker CarTrawler. CarTrawler gets a 3 (Good) and Dickmanns a 2 (Fair). Pauli Ruutiainen wouldn't use the service from CarTrawler again and wouldn't rent a car from Dickmanns again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Dickmanns:
How clear were the directions on the voucher from CarTrawler:
Ordered extra's (child seats, roof racks, navigation, ...) were not present when the car was picked up but Dickmanns did solve this immediately. This solution is rated:
Dickmanns offered extra insurances. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Dickmanns was friendly and helpfull:
Comment about other issues when picking up the car: If I where an lady, would be better....... Dropping off the car The staff at the drop off office from Dickmanns was friendly and helpfull:
General judgement Value for money:
Comment: I'll feel like I was not welcoming. The service Dickmanns delivered:
We wouldn't rent a car from Dickmanns again. The service CarTrawler delivered:
We wouldn't use the service of CarTrawler again. |
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FRANCOISE COPPE from LIMAL (Belgium) rented a car (economy) in Gerona from Enterprise and used the service of broker CarTrawler. CarTrawler gets a 5 (Excellent) and Enterprise a 5 (Excellent). FRANCOISE COPPE would use the service from CarTrawler again and would rent a car from Enterprise again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
Comment: Very clear.No Surprise. The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Enterprise:
How clear were the directions on the voucher from CarTrawler:
Enterprise offered extra insurances. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Enterprise was friendly and helpfull:
Comment about other issues when picking up the car: Very kind and polite General judgement Value for money:
The service Enterprise delivered:
We would rent a car from Enterprise again. Comment: Good service/ prize The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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Andreas Vogel from Ireland rented a car (economy) in Santiago de Compostela from Goldcar and used the service of broker CarTrawler. CarTrawler gets a 1 (Poor) and Goldcar a 1 (Poor). Andreas Vogel wouldn't use the service from CarTrawler again and wouldn't rent a car from Goldcar again.
Booking the car The website of CarTrawler did not give enough information or the information is not correct:
There was a problem with this information: extra costs. Comment: Cartrawler website offered excess insurance and I bought it. Goldcar refused to recognise it and blackmailed me into buying excess insurance from them again. Cartrawler refused to reimburse me. The voucher and the confirmation mail received from CarTrawler after booking the car did not provide sufficient and correct information:
There was a problem with this information: insurances. Before picking up the car there has been contact with CarTrawler (by mail, phone, live chat). How helpfull and friendly they were is rated:
Picking up the car How easy was it to find the rental office/service desk from Goldcar:
How clear were the directions on the voucher from CarTrawler:
There were credit card issues. The way Goldcar solved this is rated:
CarTrawler was contacted immediately and their mediation is rated:
Comment: Cartrawler would only offer to send an e-mail. The complaint procedure offered by cartrawler was cumbersome and I was asked to go online (which was very difficult and time consuming given that I was of course abroad) and required me to scan in documents! How could that be reasonable while I am abroad travelling? The informatie the CarTrawler provided about credit cards was not sufficient and correct. Credit card information on the voucher is rated
Comment: All the information about pricing and extra charges was completely wrong The car had technical problems. Goldcar did solve this problem immediately. This solution is rated:
Ordered extra's (child seats, roof racks, navigation, ...) were not present when the car was picked up but Goldcar did solve this immediately. Comment: not applicable Goldcar offered extra insurances that were excessive. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
Comment: Goldcar not so much 'offered' extra insurance but blackmailed us into paying extra insurance or else not to get a car. We had to pay under duress. The staff at the pick-up office of Goldcar was friendly and helpfull:
Dropping off the car The staff at the drop off office from Goldcar was friendly and helpfull:
General judgement Value for money:
Comment: The practices of Cartrawler in conjuction with Goldcar are completely unacceptable. The service Goldcar delivered:
We wouldn't rent a car from Goldcar again. The service CarTrawler delivered:
We wouldn't use the service of CarTrawler again. Comment: I think I was defrauded by Cartrawler. If I could afford it, I would take legal action against the company. In any case, I will let it be known to the world that this company can not be trusted [note from the editor: We can't emphasize enough how important it is to read the information we provide in our Top 5 Car Rental Pitfalls. Excessive Insurances offered at the pick-up office of the rental companies even has the nr. 1 spot. There's no way the people at Goldcar can refuse to recognise your excess insurance. However, what they can do is block the amount of excess on your credit card, because your insurance pays out to you and not to them. If there are any problems you should contact CarTrawler immediately. After you agreed to buy an excessive insurance from the rental company, there's nothing they can do anymore because you signed a contract for that insurance with the rental company. You should never agree with excessive insurances and take action before you sign anything.] |
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VAN EYNDE from ANTWERP (Belgium) rented a car (intermediate) in Malaga from Marbesol and used the service of broker CarTrawler. CarTrawler gets a 4 (Very Good) and Marbesol a 1 (Poor). VAN EYNDE would use the service from CarTrawler again but wouldn't rent a car from Marbesol again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Marbesol:
How clear were the directions on the voucher from CarTrawler:
We did not get type of car that we booked (or similar) from Marbesol but: NO SOLUTION FROM MARBESOL.
Comment: BECAUSE THERE WAS A MISUNDERSTANDING OF THE DATE ON THE VOUCHER (wrong day) THEY JUST TOLD ME THAT THE CAR WAS GONE AND NOTHING FUTHER. WHEN I ASKED FOR HELP, THEY TOLD ME THEY HAD NO TIME OR CARS FOR ME...OK I WAS 1 DAY TO LATE, BUT BOOKED FOR 3 WEEKS (good costumer I think) AFTHER THAT IT WAS ONLY CARTRAWLER THAT TRIED TO HELP ME! SO I CAN ASSURE YOU THAT I NEVER USE MARBESOL AGAIN!!!!!! CarTrawler was contacted immediately and their mediation is rated:
The car was not clean. Marbesol did not solve this problem immediately. This solution is rated:
The car had technical problems. Marbesol did solve this problem immediately. This solution is rated:
Ordered extra's (child seats, roof racks, navigation, ...) were not present when the car was picked up and Marbesol did not solve this immediately. This solution is rated:
The staff at the pick-up office of Marbesol was friendly and helpfull:
Comment about other issues when picking up the car: I never had a more unfriendly welcome as from the lady from Marbesol. If that is the way they treat there clients... a real SHAME !!! General judgement Value for money:
The service Marbesol delivered:
We wouldn't rent a car from Marbesol again. Comment: NEVER AGAIN! AND I WILL TELL ALL MY NETWORK FRIENDS ABOUT THE REALY BAD EXPERIENCE I HAD WITH THEM!! The service CarTrawler delivered:
We would use the service of CarTrawler again. Comment: I would like to thank MS Catalina H and Blaithin Nugent for the perfect service they provided me during this unpleasant experience I had with Marbesol. |
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GIORGIO SERGI from Gallipoli (Italy) rented a car (mini) in Sevilla from Atesa and used the service of broker CarTrawler. CarTrawler gets a 5 (Excellent) and Atesa a 5 (Excellent). GIORGIO SERGI would use the service from CarTrawler again and would rent a car from Atesa again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Comment: easy, clear Picking up the car How easy was it to find the rental office/service desk from Atesa:
How clear were the directions on the voucher from CarTrawler:
Atesa offered extra insurances that were excessive. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
Comment: Not needed, just waste of money The staff at the pick-up office of Atesa was friendly and helpfull:
Dropping off the car The staff at the drop off office from Atesa was friendly and helpfull:
General judgement Value for money:
The service Atesa delivered:
We would rent a car from Atesa again. Comment: Good, especially the deposit The service CarTrawler delivered:
We would use the service of CarTrawler again. Comment: Good web site. |
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David Pinner from Leicester (Great Britain) rented a car (SUV) in Murcia from Goldcar and used the service of broker CarTrawler. CarTrawler gets a 4 (Very Good) and Goldcar a 1 (Poor). David Pinner wouldn't use the service from CarTrawler again and wouldn't rent a car from Goldcar again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Goldcar:
How clear were the directions on the voucher from CarTrawler:
We did not get type of car that we booked (or similar) from Goldcar but: downgrade.
Comment: Paid for an SUV, given a Hyundai i20. Very disappointed, but after standing in a queue for 45 minutes and arguing about not buying their excess insurance, I couldn't be brother to rejoin the queue. The car was not clean. Goldcar did not solve this problem immediately. Comment: Didn't raise with Goldcar, didn't want to waste further time queuing; will just not use them again. The car had technical problems. Goldcar did not solve this problem immediately. This solution is rated:
Comment: Dashboard display was broken, couldn't use radio or bluetooth. Goldcar offered extra insurances that were excessive. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
Comment: I bought insurance in UK as recommended by car trawler The staff at the pick-up office of Goldcar was friendly and helpfull:
Comment about other issues when picking up the car: Excessive queues, pushing insurance. Last year I bought insurance and got an upgrade, this year declined and got a downgrade! Dropping off the car The staff at the drop off office from Goldcar was friendly and helpfull:
General judgement Value for money:
Comment: I thought so upon booking, but didn't receive good value in real terms because I received a smaller vehicle than the one stated on my voucher. The service Goldcar delivered:
We wouldn't rent a car from Goldcar again. Comment: Had checked in beforehand online, but this didn't seem to save anytime. Still had to queue, argue about excess insurance, even though they could see I had purchased through Allianz. Then given a poor car, dirty windscreen, dirty paintwork, scratched, broken display. The service CarTrawler delivered:
We wouldn't use the service of CarTrawler again. Comment: The voucher supplied by car trawler did not appear to be worth the car type indicated. |
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Hellström Ove from Solberg (Sweden) rented a car (compact) in Gran Canaria from Goldcar and used the service of broker RentalCars. RentalCars gets a 3 (Good) and Goldcar a 4 (Very Good). Hellström Ove would use the service from RentalCars again and would rent a car from Goldcar again.
Booking the car The website of RentalCars gives enough information and this information is correct:
The voucher and the confirmation mail received from RentalCars after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Goldcar:
How clear were the directions on the voucher from RentalCars:
Ordered extra's (child seats, roof racks, navigation, ...) were not present when the car was picked up but Goldcar did solve this immediately. Goldcar offered extra insurances that were excessive. The info the RentalCars provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Goldcar was friendly and helpfull:
Comment about other issues when picking up the car: One hour pick-up time Problems while on the road This problem occured: accident. The people from Goldcar handled this adequately:
Dropping off the car The staff at the drop off office from Goldcar was friendly and helpfull:
General judgement Value for money:
The service Goldcar delivered:
We would rent a car from Goldcar again. The service RentalCars delivered:
We would use the service of RentalCars again. |
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Lionel Lorand from Brussels (Belgium) rented a car (economy) in Gran Canaria from Goldcar and used the service of broker RentalCars. RentalCars gets a 3 (Good) and Goldcar a 2 (Fair). Lionel Lorand would use the service from RentalCars again but wouldn't rent a car from Goldcar again.
Booking the car The website of RentalCars did not give enough information or the information is not correct:
There was a problem with this information: insurances. Comment: 1. when you arrive in Gran Canaria, Goldcar say you that you have to pay 60 euros more for the insurance or give an amount of 600 euros in case of accident. This was not on the website, nor on the voucher. The voucher and the confirmation mail received from RentalCars after booking the car did not provide sufficient and correct information:
There was a problem with this information: extra costs. Comment: on the voucher that we receive AFTER the payement, it is written that the price of the fuel is going to be more expensive than at the pomp. The price was 51 euros for the full fuel of a Ford 500. that is expensive and i would like to be awared about the exactly price before paying ! (before receiving the voucher). So 1. the information is not completed (not the good price) 2. This information has to be given before the voucher! Picking up the car How easy was it to find the rental office/service desk from Goldcar:
How clear were the directions on the voucher from RentalCars:
The staff at the pick-up office of Goldcar was friendly and helpfull:
Dropping off the car The staff at the drop off office from Goldcar was friendly and helpfull:
General judgement Value for money:
Comment: I am not going to use Goldcar anymore. I rented it for 3 days and the 'extracosts' just increase the price to 200% The service Goldcar delivered:
We wouldn't rent a car from Goldcar again. The service RentalCars delivered:
We would use the service of RentalCars again. Comment: This was a problem with goldcar. If it happens again, i am going to consider that you have contracts with bad companies [note from the editor: Terms and Conditions for cars from Goldcar on the site of rentalcars.com are clear about this issues. About the fuel policy and price they say: 'The charge for a full tank of fuel varies depending upon the vehicle type. Please note: Due to refuelling logistics the price charged will be at a higher rate per litre than the pump price available locally.' They also mention the deposit: 'Your rental includes Collision Damage Waiver and Theft Protection with zero excess. You will be required to leave a deposit of 600€' Scaring people about the deposit is one of the most common tricks to sell you excessive insurances (and to earn a commission for nothing). What they don't tell you is that you allready have an insurance with zero excess. So if there is any damage and (part of) your deposit is used by the rental company to cover this your insurance will pay it back to you. Because many people agree with rental conditions without reading them, we from comparecarrent.com have made a 'top 5 car rent pitfalls' to avoid the most common problems and to rent a car with confidence. Fuel policy, excessive insurances and credit card (deposit) are all 3 in our top 5 of car rent pitfalls. We can't change the car rental industry. What we can do is provide you with honest and independent information to avoid pitfalls. Reviews like yours also help to make the public aware that what looks the cheapest car can turn out quite expensive, so you really should read those boring rental conditions before you complete your reservation.] |
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Boris Lin from Riga (Latvia) rented a car (economy) in Sevilla from Europcar and used the service of broker CarTrawler. CarTrawler gets a 5 (Excellent) and Europcar a 5 (Excellent). Boris Lin would use the service from CarTrawler again and would rent a car from Europcar again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Before picking up the car there has been contact with CarTrawler (by mail, phone, live chat). How helpfull and friendly they were is rated:
Picking up the car How easy was it to find the rental office/service desk from Europcar:
How clear were the directions on the voucher from CarTrawler:
Europcar offered extra insurances. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Europcar was friendly and helpfull:
Dropping off the car The staff at the drop off office from Europcar was friendly and helpfull:
General judgement Value for money:
The service Europcar delivered:
We would rent a car from Europcar again. The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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Ivan Hernandez Acosta from Venezuela (Venezuela) rented a car (economy) in Madrid from Avis and used the service of broker RentalCars. RentalCars gets a 5 (Excellent) and Avis a 4 (Very Good). Ivan Hernandez Acosta would use the service from RentalCars again and would rent a car from Avis again.
Booking the car The website of RentalCars gives enough information and this information is correct:
The voucher and the confirmation mail received from RentalCars after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Avis:
How clear were the directions on the voucher from RentalCars:
Avis offered extra insurances. The info the RentalCars provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Avis was friendly and helpfull:
Comment about other issues when picking up the car: If your are travelling with luggage, the pick up office was far away from the Main office. Dropping off the car The staff at the drop off office from Avis was friendly and helpfull:
General judgement Value for money:
Comment: Excellent service with excellent prices and good service The service Avis delivered:
We would rent a car from Avis again. The service RentalCars delivered:
We would use the service of RentalCars again. |
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Carlos Espallargas Gimenez from Campinas (Brasil) rented a car (convertible) in Barcelona from Europcar and used the service of broker RentalCars. RentalCars gets a 3 (Good) and Europcar a 1 (Poor). Carlos Espallargas Gimenez wouldn't use the service from RentalCars again and wouldn't rent a car from Europcar again.
Booking the car The website of RentalCars gives enough information and this information is correct:
Comment: no The voucher and the confirmation mail received from RentalCars after booking the car did provide sufficient and correct information:
Comment: no Picking up the car How easy was it to find the rental office/service desk from Europcar:
How clear were the directions on the voucher from RentalCars:
We did not get type of car that we booked (or similar) from Europcar but: free upgrade.
Comment: My wife is sick and I did all the programming of our trip dreaming of strolling in a Audi A3 Convertible and that dream was shattered. What are the reserves, for nothing? This is not fair!! They gave me a excelente car, but I didn't want it, I didn't want a upgrade, I wanted a convertible car. Charge in advance they know, but to ensure the car I wanted was not possible? Maybe someone wanted a convertible, arrived before me and took my car. The attendant told me just do not have a convertible, I'll give you a free upgrade. I won't rent a car with this company any more, My English is not very good, but I am sure You understanded me 100%. Europcar offered extra insurances that were excessive. The info the RentalCars provided on the voucher about not needing extra insurances was clear:
Comment: no The staff at the pick-up office of Europcar was friendly and helpfull:
Comment about other issues when picking up the car: I think I dont need to say anything more! Dropping off the car The staff at the drop off office from Europcar was friendly and helpfull:
General judgement Value for money:
Comment: no The service Europcar delivered:
We wouldn't rent a car from Europcar again. Comment: I think I dont need to say anything more! The service RentalCars delivered:
We wouldn't use the service of RentalCars again. Comment: maybe |
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Jean Guy Raymond from Quebec (Canada) rented a car (economy) in Cartagena from Atesa and used the service of broker CarTrawler. CarTrawler gets a 4 (Very Good) and Atesa a 4 (Very Good). Jean Guy Raymond would use the service from CarTrawler again and would rent a car from Atesa again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Atesa:
How clear were the directions on the voucher from CarTrawler:
The staff at the pick-up office of Atesa was friendly and helpfull:
Dropping off the car The staff at the drop off office from Atesa was friendly and helpfull:
General judgement Value for money:
The service Atesa delivered:
We would rent a car from Atesa again. The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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Yurii Lyubarskii from Trondheim (Norway) rented a car (economy) in Malaga from Marbesol and used the service of broker CarTrawler. CarTrawler gets a 4 (Very Good) and Marbesol a 2 (Fair). Yurii Lyubarskii would use the service from CarTrawler again but wouldn't rent a car from Marbesol again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did not provide sufficient and correct information:
There was a problem with this information: extra costs. Comment: The policy take full return empty is unfair. But besides this the voucher does not say thattheir gas price is 1,5 times higher than around in the city Picking up the car How easy was it to find the rental office/service desk from Marbesol:
How clear were the directions on the voucher from CarTrawler:
The car had technical problems. Marbesol did not solve this problem immediately. This solution is rated:
Comment: The car had problem with suspension which I discovered just taking the car out. On return I informed marbesole about the problem, but they even did not make a note. I expect that the next customer will have the same problem. Marbesol offered extra insurances that were excessive. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
Comment: They offered the standard full coverage which I do not need because I have extra insurance on my credit card. No problem with this. The staff at the pick-up office of Marbesol was friendly and helpfull:
Comment about other issues when picking up the car: The lady told me that I cannot rent GPS related to this car rental. Then another clerk kindly rented me GPS and helped to install. Dropping off the car The staff at the drop off office from Marbesol was friendly and helpfull:
General judgement Value for money:
Comment: The car was not in a very good condition. The service Marbesol delivered:
We wouldn't rent a car from Marbesol again. Comment: It is difficult to find way back to Marbesol, no signs on the road, but the sign 'dead end' at the place one has to turn to Marbesol The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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Madalin Moise from Bucharest (Romania) rented a car (compact) in Tenerife from Orlando and used the service of broker RentalCars. RentalCars gets a 5 (Excellent) and Orlando a 4 (Very Good). Madalin Moise would use the service from RentalCars again and would rent a car from Orlando again.
Booking the car The website of RentalCars gives enough information and this information is correct:
Comment: See on the web the premium for 0 euro francise (I payed 35 euro to waive the 200 euro francise). The voucher and the confirmation mail received from RentalCars after booking the car did provide sufficient and correct information:
Before picking up the car there has been contact with RentalCars (by mail, phone, live chat). How helpfull and friendly they were is rated:
Picking up the car How easy was it to find the rental office/service desk from Orlando:
How clear were the directions on the voucher from RentalCars:
Orlando offered extra insurances. The info the RentalCars provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Orlando was friendly and helpfull:
Problems while on the road This problem occured: After 3.000 RPM a red bulb lit up on the board. The people from Orlando handled this adequately:
Comment: I did not mention that to Orlando. I simply kept the engine under 3.000 rpm. But I would like to rent a car without this kind of problem. Dropping off the car The staff at the drop off office from Orlando was friendly and helpfull:
General judgement Value for money:
Comment: The car was heavily used. It was working but the interior was quite old/used The service Orlando delivered:
We would rent a car from Orlando again. The service RentalCars delivered:
We would use the service of RentalCars again. |
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Mohamed Bouaziz from ALGIERS (ALGERIA) rented a car (economy) in Alicante from Record Rent A Car and used the service of broker RentalCars. RentalCars gets a 4 (Very Good) and Record Rent A Car a 4 (Very Good). Mohamed Bouaziz would use the service from RentalCars again and would rent a car from Record Rent A Car again.
Booking the car The website of RentalCars gives enough information and this information is correct:
Comment: no The voucher and the confirmation mail received from RentalCars after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Record Rent A Car:
How clear were the directions on the voucher from RentalCars:
The staff at the pick-up office of Record Rent A Car was friendly and helpfull:
Dropping off the car The staff at the drop off office from Record Rent A Car was friendly and helpfull:
General judgement Value for money:
The service Record Rent A Car delivered:
We would rent a car from Record Rent A Car again. The service RentalCars delivered:
We would use the service of RentalCars again. Comment: Issue was about the returning the car with the gazoil half filled. I don't understand this clause. The best way to proceed (and I'm used to that with other companies of rental) is to pick up the car with a full filled tank and to return it with a full filled tank. |
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Ulf Aakre Brudevoll from Vettre (Norway) rented a car (economy) in Tenerife from Orlando and used the service of broker RentalCars. RentalCars gets a 2 (Fair) and Orlando a 4 (Very Good). Ulf Aakre Brudevoll would use the service from RentalCars again and would rent a car from Orlando again.
Booking the car The website of RentalCars gives enough information and this information is correct:
Comment: No information of extra fuel cost The voucher and the confirmation mail received from RentalCars after booking the car did not provide sufficient and correct information:
There was a problem with this information: extra costs. Comment: It was mandatory to buy a full tank of fuel, no price given. When picking up the prize was 80 Euro, VW polo! Picking up the car How easy was it to find the rental office/service desk from Orlando:
How clear were the directions on the voucher from RentalCars:
The staff at the pick-up office of Orlando was friendly and helpfull:
Comment about other issues when picking up the car: It is nor fair that the costumer must pay 80 euros for 30 liters of petrol, specially when this was not at all mentioned during ordering ! Dropping off the car The staff at the drop off office from Orlando was friendly and helpfull:
General judgement Value for money:
Comment: Fuel conditions as mentioned The service Orlando delivered:
We would rent a car from Orlando again. The service RentalCars delivered:
We would use the service of RentalCars again. Comment: Three times I have used RentalCars. Every time unexpected expenses occurred. So maybe no more RentalCars. |
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Dominique from France rented a car (mini van) in Malaga from Marbesol and used the service of broker CarTrawler. CarTrawler gets a 5 (Excellent) and Marbesol a 5 (Excellent). Dominique would use the service from CarTrawler again and would rent a car from Marbesol again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
Comment: All is perfect. Thanks The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Comment: All is perfect. Thanks Picking up the car How easy was it to find the rental office/service desk from Marbesol:
How clear were the directions on the voucher from CarTrawler:
The staff at the pick-up office of Marbesol was friendly and helpfull:
Comment about other issues when picking up the car: All is perfect. Thanks General judgement Value for money:
Comment: All is perfect. Thanks The service Marbesol delivered:
We would rent a car from Marbesol again. Comment: All is perfect. Thanks The service CarTrawler delivered:
We would use the service of CarTrawler again. Comment: All is perfect. Thanks |
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Kari Kokkonen from Tampere (Finland) rented a car (compact) in Las Palmas from Goldcar and used the service of broker CarTrawler. CarTrawler gets a 3 (Good) and Goldcar a 3 (Good). Kari Kokkonen would use the service from CarTrawler again but wouldn't rent a car from Goldcar again.
Booking the car The website of CarTrawler did not give enough information or the information is not correct:
There was a problem with this information: insurances. The voucher and the confirmation mail received from CarTrawler after booking the car did not provide sufficient and correct information:
There was a problem with this information: insurances. Picking up the car How easy was it to find the rental office/service desk from Goldcar:
How clear were the directions on the voucher from CarTrawler:
Goldcar offered extra insurances that were excessive. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Goldcar was friendly and helpfull:
Dropping off the car The staff at the drop off office from Goldcar was friendly and helpfull:
General judgement Value for money:
The service Goldcar delivered:
We wouldn't rent a car from Goldcar again. The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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Brian Harkness from Glasgow Scotland (Great Britain) rented a car (standard) in Santander from Europcar and used the service of broker CarTrawler. CarTrawler gets a 3 (Good) and Europcar a 1 (Poor). Brian Harkness would use the service from CarTrawler again but wouldn't rent a car from Europcar again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
Comment: No it was adequate for purpose. The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Europcar:
How clear were the directions on the voucher from CarTrawler:
The car had technical problems. Europcar did not solve this problem immediately. This solution is rated:
Comment: The car at Santander was presented as being in working order.It appeared so upon receipt but after driving for 30 minutes rain started and the windscreen wipers had clearly not been checked by a Europcar technician. The wipers were jamming in the off position at the drivers side and the wiper blades were disintegrating after less than 9000kms.They were not able to keep the screen clear. Ordered extra's (child seats, roof racks, navigation, ...) were not present when the car was picked up but Europcar did solve this immediately. This solution is rated:
Comment: I contacted Europcar service centre which was not well organised and they said they would not be coming to our hotel to make a repair.I decided to phone Europcar at Santander and they said take the car back to them or go to Bilbao Airport and get another car. Our hotel was closer to Bilbao so I went ther and changed the car. This all took time out from our holiday,so I was not happy. The staff at the pick-up office of Europcar was friendly and helpfull:
Comment about other issues when picking up the car: They should make sure their vahicles are properly serviced and inspected before supplying to a customer. Problems while on the road This problem occured: mechanical problems. The people from Europcar did not handle this adequately:
We used the emergency number from Europcar during the rental period and rate their accessibility:
The people from Europcar were friendly and professional:
We rate the way they solved our issues:
Comment: Poor Dropping off the car The staff at the drop off office from Europcar was friendly and helpfull:
General judgement Value for money:
The service Europcar delivered:
We wouldn't rent a car from Europcar again. Comment: To make matters worse Europcar at Madrid have sent me a Factura Invioce which includes Value Added Tax at 21% of ú45.19 which I cannot understand and am disputing through Car Trawler. VAT or ITA was I believed included in the cost quoted. ITA in Spain has recently increased from 8 to 10%. The service CarTrawler delivered:
We would use the service of CarTrawler again. Comment: You are reliant upon the companies you include in your survey of prices and perhaps Europcar are too big and impersonal and not always attending to business as they should be. |
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JAIME BRANDWAIN from Israel rented a car (standard) in Malaga from Marbesol and used the service of broker CarTrawler. CarTrawler gets a 4 (Very Good) and Marbesol a 2 (Fair). JAIME BRANDWAIN would use the service from CarTrawler again but wouldn't rent a car from Marbesol again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Marbesol:
How clear were the directions on the voucher from CarTrawler:
We did not get type of car that we booked (or similar) from Marbesol but: downgrade.
Comment: THE FIRST TIME IN MY LIFE I GET A CAR WITH 115.OOO km! CarTrawler was contacted immediately and their mediation is rated:
The car was not clean. Marbesol did not solve this problem immediately. This solution is rated:
The car had technical problems. Marbesol did not solve this problem immediately. This solution is rated:
Marbesol offered extra insurances that were excessive. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
The staff at the pick-up office of Marbesol was friendly and helpfull:
Dropping off the car The staff at the drop off office from Marbesol was friendly and helpfull:
General judgement Value for money:
The service Marbesol delivered:
We wouldn't rent a car from Marbesol again. The service CarTrawler delivered:
We would use the service of CarTrawler again. |
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Sasa Brencic from Vrhnika (Slovenia) rented a car (economy) in Las Palmas from Goldcar and used the service of broker CarTrawler. CarTrawler gets a 5 (Excellent) and Goldcar a 4 (Very Good). Sasa Brencic would use the service from CarTrawler again and would rent a car from Goldcar again.
Booking the car The website of CarTrawler gives enough information and this information is correct:
Comment: it would be helpful if the information about ful car insurance would be awailable in advance The voucher and the confirmation mail received from CarTrawler after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Goldcar:
How clear were the directions on the voucher from CarTrawler:
Goldcar offered extra insurances. The info the CarTrawler provided on the voucher about not needing extra insurances was clear:
Comment: 'I missed the prices about extra insurance ('free of worries' insurance)' The staff at the pick-up office of Goldcar was friendly and helpfull:
Dropping off the car The staff at the drop off office from Goldcar was friendly and helpfull:
General judgement Value for money:
The service Goldcar delivered:
We would rent a car from Goldcar again. The service CarTrawler delivered:
We would use the service of CarTrawler again. |
Value for money
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sergio sinisi from rome (italy) rented a car (economy) in Formentera from Europcar and used the service of broker CarDelMar. CarDelMar gets a 5 (Excellent) and Europcar a 5 (Excellent). sergio sinisi would use the service from CarDelMar again and would rent a car from Europcar again.
Booking the car The website of CarDelMar gives enough information and this information is correct:
The voucher and the confirmation mail received from CarDelMar after booking the car did provide sufficient and correct information:
Picking up the car How easy was it to find the rental office/service desk from Europcar:
How clear were the directions on the voucher from CarDelMar:
Europcar offered extra insurances. The info the CarDelMar provided on the voucher about not needing extra insurances was clear:
Comment: Europecar offered extra insurance but I didn't find it necessary as I have already bought extra insurance from you The staff at the pick-up office of Europcar was friendly and helpfull:
Dropping off the car The staff at the drop off office from Europcar was friendly and helpfull:
General judgement Value for money:
The service Europcar delivered:
We would rent a car from Europcar again. The service CarDelMar delivered:
We would use the service of CarDelMar again. |
Value for money
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